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Calling Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.

Zoom Mobile App

A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices

Zoom Desktop App

A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows

Call Transfer

Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere

Call Forwarding

Manage personal call handling rules to redirect calls to internal users and external phone numbers


Voicemail transcription and notification allows you to easily manage voice messages from any device

Call Recording

On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations

Salesforce Integration

Native integration improves productivity with click-to-dial, screen pops, and automated call activity logging

Call Blocking

End users can manage personal call blacks lists to automatically block unwanted calls

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives

Call Hold

Easily place and retrieve calls on-hold from Zoom apps and supported deskphones

Call Conferencing

3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

Listen (Monitor)

Allows a user to silently monitor a call, such as an assistant taking notes for an executive


Allows a user to speak privately to the person they are silently monitoring


A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation


A supervisor who is monitoring can enter the call and take over the conversation

Call Park

Place a call in park and retrieve it from another Zoom Phone endpoint


See when a contact is available before calling or transferring a call to them

Shared Line

A delegate can place a call on hold for a manager to to visually recognize and retrieve

Shared Line Groups

Provide member endpoints with access to the group's direct phone number and voicemail

Desk Phone Support

Compatibility with a variety of desk phones from leading manufacturers

Slack Integration

Make calls directly from the Slack user interface

Zoom Phone Administration

Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal

Calling Plans

Mix and match unlimited and metered calling plans as needed

Bring Your Own Carrier

Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud

Phone Number Porting

Procure new and/or migrate phone numbers from your existing service provider

Device Management

Assign, provision, and manage standard deskphone devices from the Zoom Admin portal

Global Call Routing

Setup and manage business hours, after hours, and follow-the-sun call routing

Auto Attendants

Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail

Call Queues

Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules

Contact Center Integration

Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex

Music on Hold

Customize the listening experience for your callers patiently waiting on-hold

Call Logs

Track your inbound and outbound calls. View caller name, number, and call duration with timestamps

Quality Dashboards

Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues

Emergency Calling

Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules

Dial By Name

Call a contact by selecting their name instead of dialing a number

Single Sign-On

Use popular SSO solutions to provide secure, easy access to Zoom

Why Choose a Virtual PBX Phone System?

A virtual or cloud PBX system allows you to place and receive calls from a PC or a mobile device as well as a desk phone. As long as you have an internet connection, you’ll have phone connectivity.

How PBX Systems Work

With a legacy PBX phone system, calls are routed through the PBX, a telecom switch that resides on the customer’s premises. The business is responsible for maintaining the necessary hardware on-site. A legacy PBX connects to the public switched telephone network (PSTN) to initiate a phone call. Aside from basic call forwarding, users do not have the ability to use a legacy PBX system when located outside the office.

With a cloud PBX system using VoIP, the PSTN network is interconnected via an internet connection to route the call. That means full phone functionality from anywhere with an internet connection.

Advantages of Virtual PBX

  • No hardware to maintain

    With a cloud PBX phone system, there’s no need to maintain or rely on any hardware on premises. That means less hassle of maintaining equipment, and the ability to leverage modern hardware rather than staying with the same phone model for years.

  • Flexible and agile communications

    Businesses depend on a virtual PBX system to deliver flexible communication interactions with customers and colleagues regardless of the location - at the office, working remotely, or even on the go.

  • Reduced costs

    Cloud PBX phone systems provide the ability to use modern devices and because they are software-based, new features can be added frequently.

Zoom Phone Hardware as a Service

Purchase and deploy a complete phone solution with virtually no upfront costs.

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Contact sales to get started with Zoom Phone today!